For more in-depth questions, we advise that you either fill in the Contact form or send us an email explaining your situation. This is the best way that we can support you, and we will get back to you within a working day. For instructions on how to fill in the contact form, see below!
In our frequently asked questions, you can find information about orders and delivery as well as applicable technical information that is always useful to have. In case you have not been able to find an answer for your questions on the service page, please proceed to fill in the contact form.
Looking for an update? If you are searching for any information, have a look at your account page. In the customer portal, you can locate your package, check your order history, and more! Use this special section of our website customized for you to monitor your latest actions.
We ask that you start by filling in contact details that we can reach you through best. Please double-check your phone number and email before selecting a topic. Next, choose a topic that best matches your question. This will ensure that your question is directed to the appropriate department. Using this form is the most effective way for us to advise you or answer any queries you may have.
Can you not see our emails? Do always check your spam folder in case they have arrived there instead. We look forward to hearing from you!
Shipping fees, transit times and available shipping methods within the EU depend on the country of destination and parcel weight. Log into your account to check available options ans pricing. During checkout you may choose FedEx for a time-definite delivery (economy & priority available), pricing is weight dependend and is calculated when you check out. We ship within 24 hours after the order is placed and all products are available.
During checkout you may choose any of the following payment methods.
|Payment method||Shipping costs||Delivery time|
|PayPal||€ 4.5 excl VAT||Shipping within 24hrs|
|Mastercard||€ 4.5 excl VAT||Shipping within 24hrs|
|VISA||€ 4.5 excl VAT||Shipping within 24hrs|
|JCB||€ 4.5 excl VAT||Shipping within 24hrs|
|American Express||€ 4.5 excl VAT||Shipping within 24hrs|
|Bank Transfer||€ 4.5 excl VAT||Shipping within 24hrs|